Terms and Conditions for Nilana Fashion
Effective Date: March 29, 2026
Website: https://nilanafashion.com/
Business Name: Nilana Fashion
Contact Email: nilanafashion14@gmail.com
Contact Phone: +91 97897 10124
1. Introduction
Welcome to Nilana Fashion. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
Nilana Fashion specializes in women’s clothing. We reserve the right to update, change, or replace any part of these Terms at our discretion. It is your responsibility to check this page periodically for changes.
2. Eligibility
By using our website, you represent that:
You are at least 18 years of age or are accessing the site under the supervision of a parent or guardian.
You will provide accurate, current, and complete information during the checkout process.
You will use the products purchased for personal, non-commercial use unless otherwise agreed in writing.
3. Products and Pricing
Product Descriptions: We strive to display our women’s clothing as accurately as possible. However, we do not warrant that product descriptions, colors, or other content are error-free. Actual colors may vary depending on your screen display.
Pricing: All prices are listed in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability.
Errors: In the event a product is listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel any orders placed for that product.
4. Orders and Acceptance
Order Confirmation: After placing an order, you will receive an email confirming your order details. This email does not constitute acceptance of your order; it is an acknowledgment that we have received it.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity. If we cancel your order after payment has been processed, we will issue a full refund.
Quantity Limits: We reserve the right to limit quantities purchased per person, per household, or per order.
5. Payments
We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. By providing payment information, you represent that you are authorized to use the payment method. All payments are processed through secure third-party payment gateways. We do not store your full payment details on our servers.
6. Shipping and Delivery
Shipping Locations: We currently ship within India. International shipping may be available; please contact us for details.
Processing Time: Orders are typically processed within 1-3 business days.
Delivery Time: Delivery timelines vary based on location. Estimated delivery times are provided at checkout but are not guaranteed.
Shipping Charges: Shipping charges, if applicable, will be displayed at checkout.
Risk of Loss: Once the order is handed over to the shipping carrier, the risk of loss and title for items purchased pass to you. We are not liable for delays caused by the carrier or unforeseen circumstances.
7. Returns, Exchanges, and Refunds
We want you to love your purchase from Nilana Fashion. If you are not completely satisfied, please review our return policy below.
Return Window: Returns are accepted within [7-15] days of delivery, subject to the conditions below.
Eligibility for Returns:
Items must be unused, unwashed, unworn, and with all original tags attached.
Items must be returned in original packaging.
Items purchased on sale or during promotional offers may be final sale (non-returnable). Please check the product page.
Non-Returnable Items: Intimate apparel (e.g., innerwear, lingerie) and accessories may not be eligible for return due to hygiene reasons.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days.
Exchanges: If you need a different size or color, please initiate a return and place a new order.
Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
To initiate a return or exchange, please contact us at nilanafashion14@gmail.com or +91 97897 10124 with your order number and reason for return.
8. Cancellations
Before Shipment: You may cancel your order before it has been shipped. Please contact us immediately. No cancellation fees apply.
After Shipment: Once the order has been shipped, cancellations are not permitted. You may initiate a return after receiving the item.
9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Nilana Fashion and is protected by Indian and international copyright laws. You may not reproduce, distribute, or exploit any content without our express written permission.
10. User Conduct
You agree not to:
Use our website for any unlawful purpose.
Interfere with or disrupt the security or performance of the website.
Attempt to gain unauthorized access to any portion of the website.
Upload or transmit viruses or malicious code.
11. Limitation of Liability
To the fullest extent permitted by law, Nilana Fashion shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of our products. Our total liability shall not exceed the amount you paid for the product in question.
12. Indemnification
You agree to indemnify and hold Nilana Fashion, its owners, employees, and affiliates harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City/State], India.
14. Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, pandemics, or government actions.
15. Contact Information
For questions regarding these Terms and Conditions, orders, or returns, please contact us:
Nilana Fashion
Email: nilanafashion14@gmail.com
Phone: +91 97897 10124