Refund and Return Policy for Nilana Fashion

Effective Date: March 29, 2026
Website: https://nilanafashion.com/
Business Name: Nilana Fashion
Contact Email: nilanafashion14@gmail.com
Contact Phone: +91 97897 10124

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1. Overview

At Nilana Fashion, we take pride in the quality of our women’s clothing and want you to love every purchase. However, we understand that sometimes a product may not meet your expectations. This Refund and Return Policy outlines the terms and conditions under which you may return items and receive refunds.

By making a purchase on our website, you acknowledge and agree to this policy.

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2. Return Window

You may request a return within 7 days from the date of delivery.

• The 7-day period begins on the day the package is delivered to your provided shipping address.

• Return requests made after this window will not be accepted unless the item is defective or we have made an error with your order.

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3. Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

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4. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or exchange:

• Lingerie, innerwear, and shapewear

• Swimwear and bodysuits

• Earrings and other pierced jewelry

• Items marked as “Final Sale” or “Non-Returnable” on the product page

• Items purchased during clearance or special promotional sales (unless defective)

If you are unsure whether an item is returnable, please contact us before placing your order.

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5. Damaged, Defective, or Incorrect Items

We take great care in packing and inspecting all items before shipping. However, if you receive:

• A damaged or defective item

• An incorrect item (wrong size, color, or style)

• An incomplete order

Please contact us within 48 hours of delivery with:

• Your order number

• Photos showing the issue (clear images of the defect or incorrect item)

• A brief description of the problem

We will arrange for a full refund or a replacement at no additional cost to you. Return shipping costs for such cases will be borne by Nilana Fashion.

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6. Size Exchange Policy

If you need a different size, we offer size exchanges subject to the following conditions:

• The exchange request must be made within the 7-day return window.

• The item must be unused, unwashed, and with all tags attached.

• Exchanges are subject to stock availability. If the requested size is unavailable, you may choose a refund or store credit.

• Shipping costs for size exchanges are the responsibility of the customer (both return shipping and reshipping).

We recommend checking our size chart carefully before placing your order to minimize the need for exchanges.

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7. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email us at nilanafashion14@gmail.com or WhatsApp/call us at +91 97897 10124 with:

   • Your order number

   • Item(s) you wish to return

   • Reason for return

   • Photos (if applicable)

2. Receive Approval: We will review your request and provide return instructions along with the return address (if applicable). Do not send items back without receiving confirmation from us.

3. Pack the Item: Securely pack the item(s) in original packaging with all tags attached. Include a note with your order number inside the package.

4. Ship the Item: Send the package to the address provided in our return instructions. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

5. Inspection & Processing: Once we receive your return, we will inspect the item(s). If approved, we will process your refund or exchange within 5-7 business days.

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8. Refunds

8.1 Refund Method

Approved refunds will be issued to the original payment method used at checkout.

8.2 Refund Amount

• For returns initiated by the customer (change of mind, size issues): The refund amount will be product price only. Original shipping charges are non-refundable.

• For damaged, defective, or incorrect items: A full refund including shipping charges will be issued.

8.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Items not returned in original condition (e.g., missing tags, signs of wear)

• Items returned after the return window (at our discretion)

8.4 Late or Missing Refunds

If you have not received your refund after the stated timeline:

1. Check your bank account or payment method again.

2. Contact your credit card company or bank—processing times vary.

3. If you have done all of the above and still have not received your refund, please contact us at nilanafashion14@gmail.com.

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9. Store Credit

If you prefer, you may opt for store credit instead of a monetary refund. Store credits:

• Are issued as a coupon code or added to your account wallet

• Never expire

• Can be used on future purchases at Nilana Fashion

Store credits are processed within 3 business days of return approval.

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10. Cancellation Policy

• Before Shipment: You may cancel your order at any time before it is shipped. Please contact us immediately. No cancellation fees apply.

• After Shipment: Once shipped, cancellations are not permitted. You may initiate a return after receiving the item.

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11. International Orders

For international orders (if applicable):

• Return shipping costs are the responsibility of the customer.

• Customs duties, taxes, and shipping fees are non-refundable.

• Return windows and eligibility criteria remain the same as above.

Please contact us before initiating an international return for specific instructions.

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12. Contact Information

If you have any questions regarding this Refund and Return Policy, or if you need assistance with a return or exchange, please reach out:

Nilana Fashion
Email: nilanafashion14@gmail.com
Phone: +91 97897 10124