Last updated: 03.11.2024
At Nilana Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and return policy below.
1. Eligibility for Returns
You may return items within 2 days of receiving your order, provided that the items are:
- Unworn and in their original condition
- In the original packaging with all tags attached
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Personalized or custom-made items
- Underwear or swimwear for hygiene reasons
3. Initiating a Return
To initiate a return, please contact our customer service at nilanafashion14@gmail.com with the following information:
- Order number
- Item(s) you wish to return
- Reason for the return
Once your return request is approved, we will provide you with instructions on how to return your item.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions regarding our refund and return policy, please reach out to us at nilanafashion14@gmail.com
Thank you for shopping with Nilana Fashion!