Shipping and Cancellation Policy for Nilana Fashion

Effective Date: March 29, 2026
Website: https://nilanafashion.com/
Business Name: Nilana Fashion
Contact Email: nilanafashion14@gmail.com
Contact Phone: +91 97897 10124

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1. Overview

At Nilana Fashion, we strive to process and deliver your orders as quickly and efficiently as possible. This Shipping and Cancellation Policy outlines our shipping methods, delivery timelines, associated charges, and the process for canceling orders.

By placing an order on our website, you acknowledge and agree to the terms set forth in this policy.

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Part A: Shipping Policy

2. Shipping Locations

We currently ship across India to all states and union territories, including major cities, towns, and most rural areas.

International Shipping: At this time, we primarily ship within India. If you require international shipping, please contact us at nilanafashion14@gmail.com before placing your order, and we will do our best to accommodate your request with applicable shipping charges.

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3. Order Processing Time

Important Notes:

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons (festivals, sales, etc.), processing may take 3-5 business days. We will notify you if any significant delays occur.

• You will receive a shipping confirmation email with tracking details once your order is dispatched.

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4. Shipping Methods and Delivery Timelines

We partner with reliable shipping carriers such as Delhivery, Ecom Express, India Post, and others to ensure safe and timely delivery.

Delivery Time Disclaimer:

• Delivery timelines are estimates and not guarantees.

• Delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, logistical issues, or courier partner delays.

• We will not be liable for delays caused by the shipping carrier or circumstances beyond our control.

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5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your payment.

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6. Order Tracking

Once your order is dispatched, you will receive:

• An email with tracking link and AWB (Airway Bill) number

• SMS notification with tracking details (if mobile number is provided)

You can also track your order by:

• Visiting our website and logging into your account

• Contacting our customer support at +91 97897 10124 or nilanafashion14@gmail.com

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7. Failed Delivery Attempts

If the shipping carrier is unable to deliver your order due to:

• Incorrect or incomplete address provided by the customer

• Recipient unavailable after multiple delivery attempts

• Recipient refusing to accept the package

The package will be returned to us. In such cases:

• Refund: We will issue a refund for the product value minus shipping charges (both original and return shipping).

• Reshipment: If you wish to have the order reshipped, you will be responsible for the additional shipping charges.

Please ensure you provide accurate shipping details and are available to receive your package.

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8. Shipping Restrictions

• We do not ship to PO Box addresses or military APO/FPO addresses.

• For remote or difficult-to-access locations, delivery may take additional time. We will notify you if any such restrictions apply to your order.

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Part B: Cancellation Policy

9. Cancellation Before Shipment

You may cancel your order at any time before it is shipped from our warehouse.

How to Cancel:

1. Contact us via:

   • Email: nilanafashion14@gmail.com with your order number and “Cancellation Request” in the subject line

   • Phone/WhatsApp: +91 97897 10124

2. Once we confirm that the order has not yet been shipped, we will process your cancellation.

Refund for Cancellations Before Shipment:

• Full refund will be issued to the original payment method.

• Refunds are typically processed within 3-5 business days (depending on your bank/payment provider).

No cancellation fees apply.

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10. Cancellation After Shipment

Once an order has been dispatched from our warehouse, cancellation is not permitted.

However, you may:

• Initiate a return after receiving the item (subject to our Refund and Return Policy)

• Refuse delivery when the courier attempts to deliver. In such cases:

  • Once the package is returned to us, we will process a refund for the product value minus shipping charges (both original and return shipping).

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11. Cancellation by Nilana Fashion

We reserve the right to cancel an order for any of the following reasons:

• The item is out of stock or discontinued

• Pricing error on the website

• Payment failure or suspected fraudulent transaction

• Shipping restrictions to the provided address

• Inability to verify customer information

In such cases:

• We will notify you immediately via email or phone.

• A full refund will be issued to your original payment method within 3-7 business days.

• No charges will be deducted from your refund.

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12. Partial Cancellation

If you wish to cancel only part of your order (e.g., one item from a multi-item order) before shipment:

• Contact us with the specific item details.

• We will cancel the selected item and process a partial refund.

• The remaining items will be shipped as usual.

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13. Modification of Order

If you need to modify your order (change size, color, shipping address, etc.) before shipment:

• Contact us immediately at +91 97897 10124 or nilanafashion14@gmail.com.

• We will do our best to accommodate your request if the order has not yet been processed.

• Once the order is shipped, modifications are not possible.

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Part C: General Terms

14. Combined Orders

If you place multiple orders separately, they will be shipped independently. Shipping charges will apply to each order based on the order value.

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15. Contact Information

For any questions regarding shipping, delivery, or cancellations, please contact us:

Nilana Fashion
Email: nilanafashion14@gmail.com
Phone: +91 97897 10124